Shipping Policy

Shipping Policy for Elisa Milano

At Elisa Milano, we are dedicated to offering fast and reliable shipping services to all our customers across the European Union. Below, you’ll find the details of our shipping policy, including delivery terms and conditions:

Delivery Times:

  • Orders are processed and dispatched within 1-3 business days after purchase confirmation, unless stated otherwise.
  • Standard delivery within the European Union typically takes 5-15 business days. However, unforeseen factors like customs inspections or adverse weather conditions may extend delivery times by up to an additional 25 days.

Shipping Methods:

  • We provide a variety of shipping options, including standard and express delivery, to cater to your needs.
  • Shipping costs are calculated during checkout and depend on the destination and weight of the order.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number. This will allow you to monitor your shipment’s progress directly on the carrier’s website.

Delivery Address:

  • Please double-check your delivery address during checkout to ensure accuracy. We cannot be held responsible for delays or misdeliveries due to incorrect or incomplete addresses provided at the time of purchase.

Taxes and Customs:

  • All taxes and customs fees are included in our product prices. You will not be required to pay any additional charges upon receiving your order, as these costs are fully covered by Elisa Milano.

Customer Support:

  • If you have any questions or concerns about your shipment, our customer service team is here to help. Feel free to reach out via email at info@elisa-milano.com, and we’ll assist you promptly.

Important Information:

  • If the delivery attempt is unsuccessful and the courier cannot contact you, the package will be held at the local delivery office.
  • Unclaimed packages will be returned to our warehouse after 15 days, and we cannot guarantee their recovery once this occurs.

We strive to ensure your order reaches you on time and in excellent condition. However, delivery times may vary based on location and unforeseen circumstances. For any additional information, please don’t hesitate to contact us.